A Thanksgiving Carol: How Those Smart Engineers at Twitter Screwed Me
Thanksgiving Holiday is a time for family and cheer. Well, a time for family. It's the holiday where we ask our doctor relatives to look at that weird skin growth, and for our geek relatives to fix our computers. This tale is of such computer support, and how the "smart" engineers at Twitter have ruined this for life.My mom is smart, but not a good computer user. I get my enthusiasm for science and math from my mother, and she has no problem understanding the science of computers. She keeps up when I explain Bitcoin. But she has difficulty using computers. She has this emotional, irrational belief that computers are out to get her.
This makes helping her difficult. Every problem is described in terms of what the computer did to her, not what she did to her computer. It's the computer that needs to be fixed, instead of the user. When I showed her the "haveibeenpwned.com" website (part of my tips for securing computers), it showed her Tumblr password had been hacked. She swore she never created a Tumblr account -- that somebody or something must have done it for her. Except, I was Continue reading




