1-800-Flowers wants to transform its business with A.I.
LAS VEGAS -- Executives at 1-800-Flowers.com expect a new wave in artificial intelligence technology will help to change their business so much it’ll be like running a brand new business.“We are on the cusp of a change as big as when e-commerce hit,” said Chris McCann, president and CEO of 1-800-Flowers.com. “It’s giving us the opportunity to have such deep relationships with our customers that it’ll be like the company hasn’t existed before. It can change our market, our supply chain. Everything. It will drive change all through the company.”That’s big talk from a businessman who knows about transformative change. After all, 1-800-Flowers.com already has transformed itself several times.To read this article in full or to leave a comment, please click here