The Candy Jar Effect

When I first started in Cisco TAC, as a lowly grade 3 engineer taking hardware RMA calls, I didn’t know anyone. I had just moved to North Carolina, we hadn’t found a church yet, I’m not the most social person on the face of the earth (in fact, if anything, I’m antisocial), and I was sitting in a cubicle surrounded by people who’d been working in serious networking for a lot longer than I had. Not only that, but a lot of them were a lot smarter than I was (and still are). These people were really busy; it was hard to sip from the firehose, and I really needed to find my way around. How could I go about building a network?
What to do… ??
I put a candy jar on my desk, and filled it with interesting candy. How would a candy jar work? Well, it attracted all sorts of interesting people to my desk throughout the day, and as I got to know what different people liked, it gave me an excuse to bring stuff to their desk—along with a question about a case I was working on, of course. In a sense, I learned all I Continue reading














