The Blame Pipeline

Talk to any modern IT person about shifting the landscape of how teams work and I can guarantee you that you’ll hear a bit about DevOps as well as “siloed” organizational structures. Fingers get pointed in all directions as to the real culprit behind dysfunctional architecture. Perhaps changing the silo term to something more appropriate will help organizations sort out where the real issues lie.
You Dropped A Bomb On Me
Silos, or stovepipes, are an artifact of reporting structures of days gone by. Greg Ferro (@EtherealMind) has a great piece on the evils of ITIL. In it, he talks about how the silo structure creates blame passing issues and lack of responsibility for problem determination and solving.
I think Greg is spot on here. But I also think that the love of blame extends in the other direction too. It is one thing to have the storage team telling everyone that the arrays are working so it’s not their problem. It’s another issue entirely when the CxO-level folks come down from the High Holy Boardroom to hunt for heads when something goes wrong. They aren’t looking to root out the cause of the issue. They want someone Continue reading