Comcast and TWC are (still) among the most hated companies in America
The annual American Customer Satisfaction Index for 2015 placed Comcast and Time-Warner Cable near the very bottom of all telecom and technology companies in the rankings, the researchers involved announced Tuesday.The ACSI’s ratings – on a 100-point scale – gave Comcast a score of 54 as a TV service provider and 56 as an ISP, well below the industry average of 63 in both categories. TWC received a 51 in the former category and a 58 in the latter. The ratings were based on the ACSI’s in-house analysis of survey responses from 14,000 Americans, which were collected during the first quarter of 2015.+ ALSO ON NETWORK WORLD: Ransomware creator apologizes for 'sleeper' attack, releases decryption keys + Intel to buy Altera for $16.7B, eyes IoT market +To read this article in full or to leave a comment, please click here