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This is “Techniques of a Network Detective,” led by Denise “Fish” Fishburne (@DeniseFishburne on Twitter). Denise starts the session with a quick introduction, in which she discloses that she is a “troubleshooting junkie.” She follows up with a short description of what life looks like in her role in the customer proof-of-concept lab at Cisco.
Denise kicks off the main content of the session by drawing an analogy between solving crimes and solving network performance/behavior problems. The key is technique and methodology, which may sound boring but really have a huge payoff in the end.
When a network error occurs, the network is the crime scene. This crime scene is filled with facts, clues, evidence, and potential witnesses—or even potential suspects. How does one get from receiving notification of the problem, to asking the right questions, to solving the problem? Basically it boils down to these major areas:
- First, identify the suspects (even if the problem seems immediately obvious). This involves gathering facts, collecting clues, following the evidence, and interviewing witnesses.
- Next, question the suspects. Although you may not be an SME (subject matter expert), you can still work logically through gathering facts from the suspects.
- After you Continue reading