0
It has been almost half a year since the XLAB Steampunk and Red Hat Ansible Automation Platform teams developed the first version of the Red Hat Ansible Certified Content Collection for ServiceNow IT Service Management (ITSM). You may also want to read our ServiceNow introduction if you are not familiar with this already. So, let’s take a look at what is new since the last release.
We will skip most of the technical details in this post because, let us face it, talking about interactions between API pagination and filtering is not something many people enjoy. Instead, we will focus on the new things users can do using the current 1.2.0 version of this collection.
Attachment management
ServiceNow records (incidents, problems, change requests, etc.) may contain attachments, but the first version of the ServiceNow Collection did not expose this capability to Ansible Automation Platform users. We changed this in version 1.2.0 when we added the attachments parameter to all non-info modules.
Ansible users can now upload error logs and other artifacts when creating new incidents and other ServiceNow records. They can also add them later to existing ServiceNow records. For example, users might Continue reading