Shadow IT: make it easy for users to follow the rules


SaaS application usage has exploded over the last decade. According to Gartner, global spending on SaaS in 2021 was $145bn and is forecasted to reach $171bn in 2022. A key benefit of SaaS applications is that they are easy to get started with and either free or low cost. This is great for both users and leaders — it’s easy to try out new tools with no commitment or procurement process. But this convenience also presents a challenge to CIOs and security teams. Many SaaS applications are great for a specific task, but lack required security controls or visibility. It can be easy for employees to start using SaaS applications for their everyday job without IT teams noticing — these “unapproved” applications are popularly referred to as Shadow IT.
CIOs often have no visibility over what applications their SaaS employees are using. Even when they do, they may not have an easy way to block users from using unapproved applications, or on the contrary, to provide easy access to approved ones.
Visibility into application usage
In an office, it was easier for CIOs and their teams to monitor application usage in their organization. Mechanisms existed to inspect outbound DNS Continue reading
















