According to ISG’s inaugural Automation Index, the first data-driven research to quantify the impact of automation on IT outsourcing (ITO) and business processing outsourcing (BPO), automation may cause future-mode costs to decrease as much as 66 percent and cause productivity to increase 30 percent, depending on the IT tower in scope.
If that is the case, why are incumbent ITO and BPO providers showing resistance to these new technologies?
To read this article in full or to leave a comment, please click here
Google says the way it runs its network is core to differentiating its cloud services.