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Have you ever tried to make water flow in a specific direction? Maybe you have some particularly muddy spot in your yard, so you dig a small ditch and think, “the water will now flow from here to there, and the muddy spot won’t be so muddy the next time it rains.” Then it rains, and the water goes a completely different direction, or overflows the little channel you’ve dug, making things worse. The most effective way to channel water, of course, is to put it in pipes—but this doesn’t always seem to work, either.

The next time you think about shadow IT in your organization, think of these pipes, and how the entire system of IT must look to a user in your organization. For instance, I have had corporate laptops where you must enter two or three passwords to boot the laptop, provided by departments that require you to use your corporate laptop for everything, and with security rules forbidding the use of any personal software on the corporate laptop. I have even had company issued laptops on which you could not modify the position of icons on the desktop, change the menu items in any piece Continue reading