How IT pros might learn to believe in AI-driven network-management
IT organizations that apply artificial intelligence and machine learning (AI/ML) technology to network management are finding that AI/ML can make mistakes, but most organizations believe that AI-driven network management will improve their network operations.To realize these benefits, network managers must find a way to trust these AI solutions despite their foibles. Explainable AI tools could hold the key.A survey finds network engineers are skeptical. In an Enterprise Management Associates (EMA) survey of 250 IT professionals who use AI/ML technology for network management, 96% said those solutions have produced false or mistaken insights and recommendations. Nearly 65% described these mistakes as somewhat to very rare, according to the recent EMA report “AI-Driven Networks: Leveling Up Network Management.” Overall, 44% percent of respondents said they have strong trust in their AI-driven network-management tools, and another 42% slightly trust these tools.To read this article in full, please click here



