Helpdesk Skills Fit the Bill

I saw a great tweet yesterday from Swift on Security that talked about helpdesk work and how it’s nothing to be ashamed of:
I thought it was especially important to call this out for my readers. I’ve made no secret that my first “real” job in IT was on the national helpdesk for Gateway Computers through a contractor. I was there for about six months before I got a job doing more enterprise-type support work. And while my skills today are far above what I did when I started out having customers search for red floppy disks and removing helper apps in MSCONFIG, the basics that I learned there are things I still carry with me today.
Rocket Science
Most people have a negative outlook on helpdesk work. They see it as entry-level and not worth admitting to. They also don’t quite understand Continue reading

