Inside the newest features in the Red Hat Ansible Certified Content Collection for ServiceNow ITSM
The Red Hat Ansible Certified Content Collection for ServiceNow helps you create automated workflows targeting IT service management (ITSM) tasks faster while establishing and maintaining a single source of truth in the ServiceNow configuration management database (CMDB). In this blog, I’ll share the latest features we’ve added to the Collection, and you can find additional resources about existing features at the end of this blog.
We’ve added three major updates to the Red Hat Ansible Certified Content Collection for ServiceNow:
- Advanced inventory features
- Customized list mappings
- Creating problem tasks and change requests tasks
Let’s take a closer look at each of these.
Support for advanced inventory features
A new feature in ServiceNow Collection introduces a new inventory functionality, called “enhanced inventory”, which provides the ability to create groups based on CMDB relationships. Previous versions of the inventory plugin allowed us to create predefined groups, such as the “Linux Red Hat” and “Windows XP” examples shown here:
---
plugin: servicenow.itsm.now
query:
- os: = Linux Red Hat
- os: = Windows XP
keyed_groups:
- key: os
prefix: os
Inspecting the inventory collected using the above configuration results in:
ansible-inventory -i inventory.now.yaml --graph` output:
|--@os_Linux_Red_Hat:
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