The Mystery of Known Issues

I’ve spent the better part of the last month fighting a transient issue with my home ISP. I thought I had it figure out after a hardware failure at the connection point but it crept back up after I got back from my Philmont trip. I spent a lot of energy upgrading my home equipment firmware and charting the seemingly random timing of the issue. I also called the technical support line and carefully explained what I was seeing and what had been done to work on the problem already.
The responses usually ranged from confused reactions to attempts to reset my cable modem, which never worked. It took several phone calls and lots of repeated explanations before I finally got a different answer from a technician. It turns out there was a known issue with the modem hardware! It’s something they’ve been working on for a few weeks and they’re not entirely sure what the ultimate fix is going to be. So for now I’m going to have to endure the daily resets. But at least I know I’m not going crazy!
Issues for Days
Known issues are a way of life in technology. If you’ve worked with any Continue reading




