STELLA: report from the SNAFU-catchers workshop on coping with complexity
STELLA: report from the SNAFU-catchers workshop on coping with complexity, Woods 2017, Coping with Complexity workshop
“Coping with complexity” is about as good a three-word summary of the systems and software challenges facing us over the next decade as I can imagine. Today’s choice is a report from a 2017 workshop convened with that title, and recommended to me by John Allspaw – thank you John!
Workshop context
The workshop brought together about 20 experts from a variety of different companies to share and analyse the details of operational incidents (and their postmortems) that had taken place at their respective organisations. Six themes emerged from those discussions that sit at the intersection of resilience engineering and IT. These are all very much concerned with the interactions between humans and complex software systems, along the lines we examined in Ironies of Automation and Ten challenges for making automation a ‘team player’ in joint human-agent activity.
There’s a great quote on the very front page of the report that is worth the price of admission on its own:
Woods’ Theorem: As the complexity of a system increases, the accuracy of any single agent’s own model of that system decreases rapidly.
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