3-Hour Cloudflare Outage Knocks Out AI Chatbots, Shopify
On Nov. 18, 2025, major outage lasting several hours that disrupted access to numerous popular websites and online services worldwide. This was only the latest in a wave of major Internet service providers going down. Others have included Amazon Web Services and Cloudflare, the root cause was a database system’s permissions blunder. This resulted in popular sites and services such as Shopify, Amazon, and Robox failing, and in essentially all AI chatbots, such as ChatGPT, Perplexity, and Anthropic Claude, being knocked out. Root Cause: A Database Permissions Blunder Specifically, the outage was triggered not by a cyberattack, but by a software bug in Cloudflare’s Bot Management system. Specifically, a recent change to the permissions for a database query generated an overlarge “feature file” that was used by the Bot Management module with many duplicate entries. This Continue reading


