IDG Contributor Network: No excuse for airline system outages
In 2016, as multiple system outages led to long check-in lines, flight cancellations and passengers camping out in airports, several airlines’ reputations made unplanned descents. What could they have done differently to prevent these crises or to recover from them more rapidly?Let’s take a look at a couple of examples.Southwest Airlines' problem in July came down to a failed network router. Delta Air Lines' nationwide system outage in August was a result of a power surge that caused an automatic transfer switch to malfunction and take down 500 servers. Unfortunately, systems and equipment did not switch over automatically to back up power. The result of these mishaps? Each airline cancelled more than 2,000 flights and suffered negative media coverage, including a tweet storm from frustrated customers.To read this article in full or to leave a comment, please click here